Frequently Asked Questions

The initial diagnostic fee is $0. We provide a basic assessment of your instrument's condition and identify necessary repairs or adjustments free of charge to ensure you have a clear understanding of the requirements before proceeding.

While we welcome enquiries, we strongly recommend booking an appointment to ensure a master luthier is available to examine your instrument immediately upon arrival. This prevents unnecessary waiting times in the studio.

We check for structural cracks, neck relief, fret wear, bridge stability, and overall acoustic balance. For wind instruments, we perform a pad leak test and mechanical alignment check. For bowed instruments, we inspect the soundpost and bridge height.

Yes, we can provide professional assessments for potential purchases. Please contact us to arrange a time to bring the instrument into the workshop for a formal evaluation.

Our average setup time is 5 days. This allows for careful adjustment, testing, and the necessary stabilisation period to ensure the instrument remains consistent after leaving the workshop.

We understand that concert dates and auditions are critical. Please inform us of your deadline during the diagnostic; we will do our best to accommodate your schedule, though precision cannot be rushed.

Once the work is completed and quality-checked, we notify you via your preferred contact method. We provide a detailed report of the works performed along with the instrument.

Yes. A standard guitar setup typically follows our 5-day average, whereas a full refret or a wind instrument overhaul may take longer. Your specific timeline will be detailed in the agreed estimate.

After the free diagnostic, we provide a formal estimate. We operate on a strict rule of agreement: the estimate is coordinated and approved by the client before any work begins. If additional issues are discovered during the process, we stop and seek further approval.

Yes, for registered educational institutions and professional ensembles, we offer B2B payment terms of 30 days from the date of invoice.

Standard setup prices generally cover labour. Specific replacement parts (such as high-end strings or specialty bridges) are quoted separately in the estimate to allow you to choose the materials that suit your preference.

We accept all major credit cards, electronic bank transfers, and EFTPOS at our Adelaide studio.

We provide a 6-month warranty on our labour. This covers the specific adjustments or repairs performed. Please note that this warranty does not cover the instrument itself, natural wear and tear, or damage caused by environmental changes outside our control.

We provide a complimentary storage period of 14 days after we notify you that the work is complete. After this period, we may apply a daily storage fee to manage our limited workshop space.

We encourage clients to test their instrument in the studio upon collection. If the action or intonation is not to your preference, we will make immediate adjustments to ensure the instrument meets your playing style.

We maintain professional liability insurance and a secure, monitored facility. For extremely high-value collector instruments, we recommend notifying your own insurance provider that the instrument is undergoing professional maintenance.