Privacy Policy

1. Data Controller and Contact Details

The data controller responsible for your personal information is Bociwuumgroup Pty Ltd, directed by Sophie Campbell. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact Information:
Address: 142 Rundle Street, Adelaide SA 5000
Email: [email protected]
Phone: (08) 8362 2497

2. Types of Data Collected

We collect personal information that you voluntarily provide to us through the following channels:

• Contact Form: Name, email address, phone number, and the content of your enquiry.
• Direct Correspondence: Information provided via email or telephone calls regarding instrument repairs or tuning.
• Service Agreements: Details necessary for billing and instrument pickup, as referenced in our Terms and Conditions.

3. Purposes and Legal Basis for Processing

We process your data based on the necessity to perform a contract (providing luthier services) or based on your explicit consent. Purposes include:

• Responding to service requests and scheduling appointments.
• Providing updates on the progress of instrument maintenance.
• Managing billing and payments for services rendered.
• Ensuring compliance with the Spam Act 2003 (Cth) by only sending requested communications.

4. Third-Party Service Providers and Data Transfer

To operate our website, we rely on the following trusted providers:

• FormSubmit: We use formsubmit.co to process contact form submissions. Please note that FormSubmit is based in the USA. By submitting a form, you acknowledge that your data is transferred to the US. FormSubmit processes data according to the laws of its jurisdiction and its own privacy terms.
• Hosting: Our website is hosted by Micron 21 Pty Ltd, located at Unit 2, 7 Eastspur Court, Kilsyth South VIC 3137.

We do not sell or rent your personal data to third parties. Any transfer of data is conducted in accordance with APP 8 regarding cross-border disclosures.

5. Data Retention and Storage

Personal data is stored securely and retained only as long as necessary to fulfill the purposes outlined in this policy. In accordance with our business rules, we retain service records and communication history for a period aligned with our warranty obligations (6 months) and standard accounting requirements.

Consent for cookie-related preferences is stored in your browser's localStorage under the key bcwm-consent for a period of 180 days. For more details, see our Cookie Policy.

6. Your Rights and Access

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of inaccurate or out-of-date information.
• Withdraw your consent for data processing at any time.

To exercise these rights, please contact us via email. We will respond to your request within a reasonable timeframe.

7. Complaints and Supervision

If you believe we have breached the Australian Privacy Principles, please contact Sophie Campbell directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5288, Sydney NSW 2001
Website: https://www.oaic.gov.au

Any legal disputes arising from this policy are subject to the exclusive jurisdiction of the courts in Adelaide, South Australia.